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Home > Software > Business > Helpdesk & Remote PC > Request Tracker 3.1

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Request Tracker 3.1 ( View screenshot )




For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Updated 9, 2005 05: 1:8:
Rating 0
Size4807 kb
LicenceShareware
StatusMajor Update
LanguagesEnglish
OSWindows 95,98,ME,NT,2000,XP
Homepagecniche.com
Emailcniche@cniche.com
Keywordshelp_desk call_center helpdesk workorder_database CRM KMS customer_relations_management customer_resource_management resource_management customer_service service_report work_order time_management time
AuthorMichael Wolter
Request Tracker software. For help desks or any type of call center.  Quickly build a database to manage and track requests made by customers.  Easily search the database of past problems and solutions.  Output your data to reports, html pages or export to other software. Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center.  Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. 

Request Tracker is easy to use -- one screen records all pertinent information about a single request.  Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, makin download

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Other software from this author:
  • PMaint 2.0 Ч PMaint Preventive Maintenance Scheduler is for quickly and easily building a database of regularly occurring preventive maintenance tasks that need to be performed for your business. Schedule, delegate, print work orders, track completion status.
  • All Home Inventory 1.3 Ч All Home Inventory is an easy to use database program that allows you to quickly build a permanent record of your property and its value. You may record descriptions, serial numbers, value, location, photographs and more.
  • Books Program 2.2 Ч Quickly catalog your book collection or library. Enter as much or as little as you are interested in tracking. Use key word searching to easily locate any book in your collection.
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Description:
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
System Requirements:
Windows 95 or higher, 10 Mb disk space
Change Info:
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
Request Tracker 3.1 Download from cniche.com

Similar software:
  • LBE Desktop Helpdesk 4.0.149 Ч Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
  • LBE Web Helpdesk 4.0.103 Ч Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
  • Web Work Order 2.4 Ч Web Work Order is a browser based system for processing work orders from start to completion. Create work orders and assign them to staff. Use the web to submit orders, check on the work expected due date, whether the job is complete etc.
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Home > Software > Business > Helpdesk & Remote PC > Request Tracker 3.1

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